Return Policy

1. Return Eligibility

You may submit a return, replacement, or refund request if your order arrives:

• Damaged during delivery
• Defective
• Different from the item you ordered
• Missing an item or part of the ordered quantity

You must contact us within 14 days of delivery. Requests submitted after this period may not be eligible for a replacement or refund.

2. How to Report an Order Issue

To help our team review your request quickly, please provide:

• Your order number
• A brief description of the problem
• Clear photos of the affected product
• Photos of the packaging or shipping box when applicable
• A photo of the shipping label when requested

Our customer support team will review the information and contact you with the next steps.

3. Non-Returnable Items

We do not accept returns for non-defective products simply because a customer changed their mind or ordered the wrong product.

We also generally cannot accept returns for opened, used, partially used, or altered products, including opened cases of disposable or food-contact supplies.

This may include food containers, cups, lids, cutlery, gloves, foil products, bags, paper products, napkins, paper towels, straws, and other disposable restaurant and foodservice supplies.

4. Return Authorization

All return requests must be reviewed and approved by Web Store Depot before an item is sent back.

If a physical return is required, our team will provide return instructions by email. Please follow those instructions carefully and do not ship products back without authorization.

In some cases, we may be able to resolve an approved damaged, defective, incorrect, or incomplete order claim without requiring the product to be returned.

5. Replacements

When appropriate, we may provide a replacement for an approved claim involving a damaged, defective, incorrect, or missing item.

Replacement availability depends on current inventory and the details of the order issue. If a replacement is unavailable, another resolution, such as a refund, may be offered.

6. Refunds

If a refund is approved, it will be issued to the original payment method.

Approved refunds are generally processed within up to 5 business days after the claim is approved or, when a return is required, after the returned merchandise has been received and reviewed.

Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

7. Return Shipping

If we determine that an approved item needs to be physically returned, Web Store Depot will provide return instructions.

Return shipping arrangements will depend on the reason for the return and the circumstances of the approved claim. Please do not purchase return postage or send an item back unless instructed by our customer support team.

8. Inspect Your Order

We recommend inspecting your shipment as soon as possible after delivery.

If you notice damaged packaging, missing products, incorrect items, or product damage, please take clear photos before discarding the shipping carton or packaging.

Keeping the original packaging while your claim is being reviewed can help us resolve the issue more efficiently.

9. Policy and Applicable Rights

This Return Policy describes Web Store Depot's standard return, replacement, and claim procedures. Nothing in this policy is intended to limit any rights or remedies that cannot be excluded under applicable law.

10. Contact Us

If your order arrives damaged, defective, incorrect, or incomplete, please contact our customer support team within 14 days of delivery.

Email: support@webstoredepot.us

Phone: (346) 429-8819

Please include your order number when contacting us so we can locate your purchase and assist you more quickly.